Privacy Policy

1. Introduction and Scope

raja33 operates an online betting and gaming platform serving primarily Indonesian users. We recognize the trust you place in us when you provide your personal information, and we take our responsibility to protect that information very seriously. This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal data in accordance with international data protection standards and best practices.

This Privacy Policy applies to all personal information collected through the raja33 website at raja33.cam, mobile applications, customer service interactions, and any other channels through which you interact with our platform. By accessing or using raja33 services, you agree to the terms of this Privacy Policy. If you do not agree with our data practices as described in this policy, you should not use our services.

2. Key Definitions

For clarity and consistency, the following terms have specific meanings in this Privacy Policy:

• "Personal Data" or "Personal Information" refers to any information that identifies or can be used to identify you as an individual, including but not limited to your name, address, email address, phone number, date of birth, national identification numbers, financial information, and IP address.
• "Processing" refers to any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion.
• "Data Controller" refers to raja33 as the entity that determines the purposes and means of processing your Personal Data.
• "Third Parties" refers to external organizations or service providers that may process your Personal Data on behalf of raja33 or in connection with services provided to you.
• "Cookies" refers to small data files stored on your device that help us improve your experience and analyze platform usage.

3. Information We Collect

3.1 Information You Provide Directly

When you register for a raja33 account, use our services, or communicate with our customer support team, you provide us with certain personal information:

• Registration Information: Full legal name, date of birth, residential address, email address, mobile phone number, preferred username, and password.
• Identity Verification (KYC) Documents: Copies of your Indonesian national identity card (KTP), including your NIK (16-digit identification number), photograph, and signature. Selfie photographs holding your KTP. Proof of address documents such as utility bills or bank statements when required.
• Financial Information: Bank account details (account number, account holder name, bank name) and e-wallet account information for deposits and withdrawals. Transaction history including deposit amounts, withdrawal requests, betting activity, and account balances.
• Communication Records: Contents of your communications with our customer support team via email, live chat, WhatsApp, or other channels. Feedback, complaints, or inquiries you submit to us.
• Marketing Preferences: Your consent or objection to receiving promotional communications, newsletters, and special offers.

3.2 Information Collected Automatically

When you access and use the raja33 platform, we automatically collect certain technical and usage information:

• Device Information: Device type (mobile phone, tablet, desktop computer), operating system version, browser type and version, device identifiers, screen resolution, and mobile network information.
• Usage Data: Pages visited, features used, time spent on the platform, games played, bets placed, clickstream data, referring and exit pages, date and time stamps of activity, and search queries entered on the platform.
• Location Data: IP address, approximate geographic location based on IP address, and timezone information. We do not collect precise GPS location data unless you explicitly grant permission.
• Cookies and Similar Technologies: Session cookies, persistent cookies, web beacons, and pixels to track your preferences, authenticate your sessions, analyze platform usage, and deliver personalized content. See Section 9 for detailed cookie information.

3.3 Information From Third Parties

In some cases, we may receive information about you from third-party sources:

• Payment Processors: Confirmation of successful transactions, payment method verification, and fraud prevention data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay).
• Identity Verification Services: Validation of your KTP information against government databases to confirm your identity and prevent fraud.
• Fraud Prevention Partners: Information about suspicious activity patterns, blacklisted accounts, or security threats from third-party security services.

4. How We Use Your Personal Information

raja33 processes your personal information for the following legitimate purposes:

4.1 Account Management and Service Delivery

• Creating and maintaining your user account
• Verifying your identity and age (21+ requirement)
• Processing deposits, withdrawals, and other financial transactions
• Providing access to sports betting, live casino, slot games, togel lottery, and other gaming services
• Recording betting history and maintaining transaction records
• Calculating and crediting winnings, bonuses, and loyalty rewards

4.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, and other illegal activities
• Monitoring for suspicious betting patterns, bonus abuse, and multiple account creation
• Protecting the integrity of games and ensuring fair play
• Securing the platform against cyberattacks, unauthorized access, and data breaches
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations

4.3 Customer Support

• Responding to your inquiries, complaints, and support requests via live chat, email, or WhatsApp
• Resolving disputes related to transactions, game results, or account issues
• Providing technical assistance and troubleshooting
• Training our Indonesian-speaking customer service team to improve service quality

4.4 Responsible Gaming and Player Protection

• Monitoring betting behavior to identify signs of problem gambling
• Implementing self-exclusion requests, deposit limits, and other responsible gaming tools
• Providing resources and support for users experiencing gambling-related harm
• Complying with responsible gaming obligations under our licensing requirements

4.5 Marketing and Communications

• Sending promotional offers, bonuses, and special promotions tailored to Indonesian players
• Notifying you about new games, features, and platform updates
• Conducting surveys and requesting feedback to improve our services
• Delivering newsletters and educational content about betting strategies and game rules

Note: You can opt out of marketing communications at any time by adjusting your account preferences or contacting customer support. We will always respect your communication preferences.

4.6 Legal Compliance and Regulatory Obligations

• Complying with applicable laws, regulations, and licensing requirements
• Responding to legal requests from government authorities, courts, or law enforcement agencies
• Maintaining records required by our international gaming licenses
• Cooperating with regulatory audits and investigations

4.7 Platform Improvement and Analytics

• Analyzing usage patterns to improve user experience and platform performance
• Testing new features and optimizing existing functionality
• Understanding which games, payment methods, and promotions are most popular among Indonesian users
• Conducting research to enhance our services and develop new products

5. How We Share Your Personal Information

raja33 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers that verify your Indonesian KTP against government databases.
• Cloud Hosting Providers: Secure data centers that host our platform infrastructure and databases.
• Customer Support Tools: Live chat platforms and ticketing systems used by our support team.
• Analytics Providers: Services that help us analyze platform usage and improve user experience.

All service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, regulators, or law enforcement agencies when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Protect our legal rights, property, or safety, or that of our users
• Investigate or prevent fraud, money laundering, or other illegal activities
• Cooperate with licensing authority audits or investigations

5.3 Business Transfers

In the event that raja33 undergoes a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you via email and/or prominent notice on the platform before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing, such as when you authorize us to share information with partners for co-branded promotions or special events.

6. How We Protect Your Data

raja33 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

6.1 Encryption

All data transmission between your device and our servers is protected using industry-standard 256-bit SSL (Secure Socket Layer) encryption. This is the same level of encryption used by major banks and financial institutions. All sensitive personal information and financial data stored in our databases is encrypted at rest using advanced encryption algorithms.

6.2 Access Controls

Access to personal information is restricted to authorized raja33 employees and service providers who require access to perform their job functions. All personnel with access to personal data are bound by strict confidentiality obligations. We implement role-based access controls, two-factor authentication for administrative access, and regular access audits.

6.3 Infrastructure Security

Our platform is hosted in secure data centers with 24/7 physical security, fire suppression systems, backup power supplies, and environmental controls. We employ firewalls, intrusion detection systems, DDoS protection, and regular security monitoring to protect against cyberattacks. All systems are regularly patched and updated to address security vulnerabilities.

6.4 Secure Development Practices

Our development team follows secure coding practices and conducts regular security testing, including penetration testing and vulnerability assessments. We maintain incident response procedures to quickly address any security breaches or data incidents.

6.5 Your Responsibility

While we implement strong security measures, you also play a crucial role in protecting your account. Choose a strong, unique password and never share it with anyone. Enable two-factor authentication if available. Do not access your raja33 account from public or shared computers. Log out after each session, especially on shared devices. Be cautious of phishing emails claiming to be from raja33 — we will never ask for your password via email.

7. Your Privacy Rights

As a raja33 user, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your personal data directly through your account dashboard. For a comprehensive data report, contact our customer support team at [email protected].

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your account settings, or contact customer support for assistance.

7.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions. We may be required to retain certain information to comply with legal obligations, resolve disputes, enforce our agreements, or maintain security and fraud prevention records. To request account deletion, contact [email protected].

7.4 Right to Restrict Processing

You may request that we restrict the processing of your personal information in certain circumstances, such as while we verify the accuracy of disputed data or assess whether we have legitimate grounds to continue processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes at any time. You can unsubscribe from marketing emails using the link in each email or adjust your communication preferences in your account settings.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

7.8 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days. You may be required to verify your identity before we process your request to ensure the security of your personal information.

8. Data Retention

raja33 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, accounting, and reporting requirements.

8.1 Active Accounts

While your account is active, we retain all personal information necessary to provide services, maintain security, and comply with regulatory obligations.

8.2 Closed Accounts

After you close your account, we retain certain personal information for the following periods:

• Identity and KYC documents: 7 years from account closure (regulatory requirement)
• Financial transaction records: 7 years from transaction date (accounting and tax requirements)
• Betting history: 7 years (licensing and dispute resolution requirements)
• Customer service communications: 3 years (quality assurance and training)
• Marketing communications: Deleted immediately upon opt-out or account closure

8.3 Legal Obligations

In some cases, we are legally required to retain data for specific periods, such as for anti-money laundering investigations, tax audits, or regulatory inquiries. We will retain data only for as long as required by law.

8.4 Secure Deletion

When personal information is no longer required, we securely delete or anonymize it using industry-standard data destruction methods to prevent recovery or reconstruction.

9. Cookies and Tracking Technologies

raja33 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognize you on return visits and remember your preferences.

9.2 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including authentication, security, and session management. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language, timezone, and account settings to enhance your experience.
• Analytics Cookies: Help us understand how users interact with the platform, which features are popular, and where improvements are needed.
• Marketing Cookies: Track your browsing behavior to deliver personalized promotions and advertisements relevant to your interests.

9.3 Managing Cookies

Most web browsers allow you to manage cookie preferences through browser settings. You can block or delete cookies, though this may affect platform functionality. Visit your browser's help section for instructions on managing cookies.

10. International Data Transfers

raja33 primarily serves Indonesian users, but our platform infrastructure and service providers may be located in various countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws. These safeguards include contractual clauses requiring third parties to provide equivalent data protection, certification under recognized data protection frameworks, and conducting due diligence on the security practices of international partners.

11. Children's Privacy

raja33 services are strictly for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and permanently close the associated account. If you believe we have collected information from someone under 21, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

raja33 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. Material changes will be communicated via email to your registered email address and through a prominent notice on the platform. The "Last Updated" date at the top of this document indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of raja33 services after such modifications constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the raja33 platform
• WhatsApp Support: Available 08:00 - 23:00 WIB

Our Indonesian-speaking customer support team will respond to your privacy inquiries within 72 hours during normal business hours. For urgent security concerns, please mark your communication as "Urgent - Privacy Issue" for prioritized handling.